We’ve seen a few different plugins that can accomplish these tasks, but YITH WooCommerce Questions and Answers takes things a step further. With this plugin, you can:
Enable users to ask and answer questions about individual items
Display user questions and answers on the front end, so potential buyers can read feedback
Limit question creation to the back end of your site, so only authorized users can edit them
This way, you can maintain control over your FAQs while also getting your customers more involved. You’ll save time answering questions since other experienced users can chime in. Plus, feedback from your questions and answers may work similarly to product reviews, and convince potential buyers to follow through on their purchases.
With the premium version of this plugin, you can also enable users to vote answers up or down, require them to log in or submit their email addresses in order to answer, set up email notifications, and more. Licenses start at $69.99 per year.
How to Add an FAQ Section to Your WordPress Site Without a Plugin
While there are many handy features plugins can offer, sometimes the easiest way to build your FAQ page is to do it by hand. There are several pros and cons to this method.
The main advantage is that you shouldn’t have to worry about your FAQ section not blending in with your active WordPress theme. The FAQ will simply inherit your site’s styling, just like any other page would. However, unless you’re confident in your coding abilities, you’ll also probably miss out on options such as accordion layouts and animations.
If you want to keep things simple and think building your page by hand is the route for you, all you have to do is navigate to Pages > Add New in your WordPress dashboard. You can then enter and format all your questions and answers, just as you would add content to any other post or page:
However, it is possible to improve this process using the Block Editor. There are several blocks that can help you achieve impressive layouts, including the Columns block:
You might also consider using Quote, Table, or Media & Text blocks, in order to achieve a professional and readable FAQ page.
FAQ sections are a great way to scale customer support requests. Learn how to create one for your #WordPress site with and without a plugin! 💬👨⚕️
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While providing support to customers is a smart way to retain them and even increase your revenue, you probably don’t want to spend your whole day responding to questions. Setting up an FAQ section (or even better a Resource Center) on your WordPress site can help your customers solve their own problems.
WordPress FAQ plugins can make supporting your customers in this way a lot simpler. In addition to the many tools that can help you build a basic collapsible FAQ section, you can incorporate manuals and other documents with Knowledge Base for Documents and FAQs, or engage your store’s customers with YITH WooCommerce Questions and Answers.
Do you have any questions about setting up your WordPress FAQ page? Let us know in the comments section below!
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